Psychology of Customer Care : A Revolutionary Approach, Paperback by Lynch, J...

by J. Lynch

$181 · Offered by eBay

Psychology of Customer Care : A Revolutionary Approach, Paperback by Lynch, J., ISBN 1349390437, ISBN-13 9781349390434, Like New Used, Free shipping in the US This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

• Publisher: Palgrave Macmillan The Limited
• Year: 1992
• Binding: Paperback
• ISBN: 9781349390434
• Condition: Fine

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