Hotel Butlers - the Great Service Differentiators, Paperback by Ferry, Steven...

by Steven Ferry

$46 · Offered by eBay

Hotel Butlers - the Great Service Differentiators, Paperback by Ferry, Steven M., ISBN 1439226482, ISBN-13 9781439226483, Like New Used, Free shipping in the US ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOUWe all know the cliché from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%.Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in an effort to siphon some of the prestige of the least when the term valet was extended to "dumb valet," that furniture item upon which one lays out clothing for the following day, there was no pretense that this was the real item. Fortunately for the profession, the public were not fooled or taken in by these "dumb butlers" and the practice has faded relatively rapidly-before it could sour the public mind on the concept of butlers in hotels. Fortunately also for the butlers working in top hotels around the world, who do justice to the profession, and the hotel managements who have recognized the value butlers bring to the bottom li

• Publisher: CreateSpace
• Year: 2009
• Binding: Paperback
• ISBN: 9781439226483
• Condition: Fine

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