Lean Six Sigma in Banking Services : Operational and Strategy Applications fo...

by Vijaya Sunder M, L. S. Ganesh

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Lean Six Sigma in Banking Services : Operational and Strategy Applications for Theory and Practice, Hardcover by M., Vijaya Sunder; Ganesh, L. S., ISBN 9811538190, ISBN-13 9789811538193, Like New Used, Free shipping in the US This book explores a range of prospective avenues, models, and operational and strategic approaches to Lean Six Sigma (LSS), a contemporary Continuous Improvement (CI) practice for achieving a quality-based competitive edge in organisations. Lean Six Sigma project case studies from banking organizations help to illustrate the operational dimensions of LSS, while the case-specific and cross-case analyses presented here demonstrate its strategic value. While the case data used to arrive at the findings come from the Banking firms, it allows generalizability beyond the Banking and Financial Services sector. Th contends that LSS is not merely a CI practice, but a higher-order organizational capability, more precisely a dynamic capability, that allows firms to gain a competitive edge based on quality. Addressing the interests of practitioners and researchers alike, th strikes a balance between theory and practice. For practitioners, it offers guidance on using LSS to gain a competitive advantage, and on evidence-based practice in quality management and operational excellence. For researchers, it presents a wealth of literature and expands the body of knowledge on quality management. Accordingly, th is of immense value to both practitioners and researchers, he

• Publisher: Springer
• Year: 2020
• Binding: Hardcover
• ISBN: 9789811538193
• Condition: Fine

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