Customer-oriented Business Guide 2017 2024 Japan Japan

by Yasutaka Nojima

$52 · Offered by eBay · No longer available

Customer-oriented Business Guide 2017 2024 Japan Japan Key Features ✔ Discover the transformative insights of the "Customer-oriented Business Guide 2017-2024 Japan," a comprehensive manual for creating a happy, self-sufficient organization centered around customer satisfaction. This book shares proven strategies that have led to remarkable success, including annual revenue growth without new sales efforts, a 96.2% employee satisfaction rate, and multiple prestigious awards such as the Japan Management Quality Award (2017 and 2024), the Happiness Design Survey Top Score (three consecutive years), and the Most Important Company in Japan Award (2022). Authored by Yasutaka Nojima, a renowned business leader and expert in customer-centric management, this guide reveals how to build a resilient, autonomous team that thrives on happiness and contribution. ✔ Key features include practical insights into developing a customer-first culture, fostering employee independence, and creating energy sources that promote mutual happiness for both staff and clients. The book details real-world examples such as a no-sales-target insurance agency, small volunteer-led back-office teams, and performance evaluations based on contribution to customers and colleagues. It emphasizes that pursuing customer and employee satisfaction naturally leads to a profitable and sustainable organization. ✔Item Specifics: ✔ C:Condition: Like New (Never read) ✔ C:Title: Customer-oriented Business Guide 2017-2024 Japa

• Publisher: [Publisher Name Not Provided]
• Binding: Hardcover
• Condition: Fine

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