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First 30 Seconds Complaint Resolution Hardcover Excellent Japan Used

by Yumi Yamashita

$63 · Offered by eBay · No longer available

First 30 Seconds Complaint Resolution Hardcover Excellent Japan Used Key Features ✔ This is an authentic Japanese hardcover book titled "Complaint Resolution in the First 30 Seconds," from Japan. Previously owned in excellent condition, this physical printed paper publication offers valuable insights into effective complaint handling techniques. It features updated content with 30 new conversation examples to enhance clarity and practical application. ✔ This book shares expert strategies from top consultants who have advised over 1,000 companies. It covers methods to resolve 90% of complaints within the first 30 seconds using the "Super Empathy Method" and includes scenario-based learning for handling various complaint types. The author, Yumi Yamashita, is a renowned complaint consultant and CEO of TC Management, with extensive experience in public service and complaint management. ✔ Carefully inspected and stored to ensure quality for our international customers, this book is perfect for professionals seeking to improve customer service skills or collectors interested in business literature. ✔ Item Specifics: ✔ C:Title: Complaint Resolution in the First 30 Seconds ✔ C:Format: Hardcover book ✔ C:Condition: Excellent ✔ C:Language: Japanese ✔ C:Country of Origin: Japan ✔ C:Material: Paper ✔ C:Page Count: Not specified ✔ C:Publisher: Not specified ✔ C:Publication Year: Not specified ✔ C:Author: Yumi Yamashita ✔ C:Special Features: Updated edition with 30 new conversation example

  • Publisher: Not specified
  • Condition: Good

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